Frank N Hotel Royal ("the Hotel", "we", "us", "our") is a luxury hospitality property located at 24 Council Road, Effurun GRA, Uvwie LGA 330102, Delta State, Nigeria. We operate the website at franknhotelsroyal.com.ng.
We are committed to protecting the personal information you share with us and to using it only for the purposes described in this policy, in compliance with the Nigeria Data Protection Regulation (NDPR) 2019.
We collect personal information only when you voluntarily provide it to us — primarily through our reservation request form and contact enquiry form. The information we collect includes:
- Full name
- Email address
- Phone number
- Preferred stay dates and room type
- Number of guests
- Special occasion and personal requests
- Enquiry subject and message content
We do not collect payment card details through this website. All payment processing is handled separately and directly with the Hotel.
We use the information you provide solely to:
- Process and confirm your reservation request
- Respond to your enquiries and special requests
- Personalise your stay at Frank N Hotel Royal
- Communicate important information about your booking
- Improve our services and guest experience
We do not use your information for unsolicited marketing communications without your explicit consent.
Reservation requests and enquiry submissions are stored securely in our hotel management system, hosted on Supabase — a secure, enterprise-grade cloud database platform. Access to your data is restricted to authorised Hotel staff only.
We retain your personal information for a period of 24 months from the date of your last interaction with us, after which it is securely deleted unless legal requirements require a longer retention period.
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: We may share information with trusted service providers who assist in operating the Hotel and website, subject to strict confidentiality agreements.
- Legal compliance: We may disclose information when required by Nigerian law or valid legal process.
Under the Nigeria Data Protection Regulation (NDPR), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for us to process your information
- Lodge a complaint with the National Information Technology Development Agency (NITDA)
To exercise any of these rights, please contact us at privacy@franknhotelsroyal.com.ng or call +234 903 913 3776.
Our website does not currently use tracking cookies or analytics tools that collect personal data. We may implement analytics in the future, in which case this policy will be updated and your consent sought.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Address: 24 Council Road, Effurun GRA, Uvwie LGA 330102, Delta State, Nigeria
- Phone: +234 903 913 3776
- Email: privacy@franknhotelsroyal.com.ng
- Website: franknhotelsroyal.com.ng